Teach with an internationally recognised qualification

• Full payment of the course fee must be received before the start date.
• To secure a place on the Trinity CertTESOL, a £250 deposit or the full course fee must be paid.
• Instalment plans can be arranged. Length and amount payable each month depends on the start date of a given course and time of application.
• Train-to-TEFL reserves the right to change course prices at any time.
• Course payment does not guarantee receipt of the Trinity CertTESOL certificate. Certificates are only awarded to students who have successfully completed their course.

Whilst every effort will be made to ensure the Trinity CertTESOL courses run according to the specified times and dates, Train-to-TEFL reserves the right to change or cancel course dates and times in the unlikely event of teacher illness or other circumstances beyond the control of the organisation.

Course fees will be reimbursed in the event of cancellation, but Train-to-TEFL will not accept liability for any costs incurred by the student.

• Fees for the Trinity CertTESOL course, minus a cancellation fee of £100, can only be returned if the booking is cancelled in writing at least 15 working days before the start of the course.
• Deferment requests must be made in writing at least five days before the start of the course.
• Emergencies must be flagged immediately.
• Refunds and deferments will only be authorised at the discretion of the trainer on the production of written proof

100% attendance is required for all elements of the Trinity CertTESOL course including input sessions, teaching practices and observations, teaching practice preparation sessions and tutorials.  Emergency absences may be authorised at the discretion of Train-to-TEFL.

Trainees must arrive on time for all sessions. Late arrivals will only be provided entry at the discretion of the trainer.

Train-to-TEFL is committed to providing a safe and productive learning environment for all. We reserve the right to exclude and remove trainees deemed to be behaving in an unacceptable manner without refund.

At Train-to-TEFL we aim to deal with complaints quickly and effectively. If concerns cannot be satisfactorily resolved informally then the following complains procedure is followed

1. Approach teaching practice tutor with your concern/complaint
2. If concern/complaint is unresolved, contact course director Suzannah Redmond at learnmore@train-to-tefl.com
3. If the complaint remains unresolved, candidates can lodge a complaint directly with Trinity.

Complaints should be made, in writing, to the Post Results Services team within 8 weeks of the issue arising. This can be done in two ways:

• Via email: complaints@trinitycollege.com
• By letter to: Complaints, Post Results Services, Trinity College London, Blue Fin Building, 110 Southwark Street, London SE1 0TA

Train-to-TEFL does not accept liability for any loss, theft or damage to personal property.

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It is vital to note that payment of the course fee does not guarantee receipt of The Trinity CertTESOL certificate. Certificates are only awarded to students who have successfully completed all components of the course by the end date of a given course.

Trainees are advised that  Trinity CertTESOL is highly intensive in nature. A commitment to self-study outside of timetabled hours is required throughout the course to ensure the best possible outcomes.

Early warning of failure: If the course director and tutors consider that any trainee will not or may not reach the standard required to pass the course, clear warning will be given to them verbally and in writing. We will explain clearly why the trainee’s performance is below standard and how it needs to be improved. An action plan will be agreed with target dates identified.

A written record of both warning and action plan will be  signed by both trainer and trainee and copies kept on file.

Train-to-TEFL adhere strictly to Trinity College London’s malpractice policy and does not tolerate any cheating, unfair practice or breach of its rules and regulations.

Candidates found to have committed or attempted to commit any of the following will face disqualification and failure of the course.

Examples of malpractice by trainees include:

1. Falsifying teaching practice learner numbers
2. Falsifying numbers of observed and assessed hours of teaching practice completed
3. Falsifying assignments such as the one to one lesson in the learner profile assignment
4. Damage or theft of resources owned by the training provider
5. Plagiarism: the excessive copying by trainees of other people’s ideas and/or words in the production of written and practical work, and misrepresentation of it as their own; this must go beyond the normal sharing of common ideas.