Privacy Policy

Service Name

This Privacy Policy governs the manner in which Train-to TEFL collects, uses, maintains and discloses information collected from users (each, a “User”) from our site.  This privacy policy applies to the Site and all products and services offered by Train-to-TEFL.

This notice provides additional privacy information for:

 Train-to-TEFL may collect and use Users personal information for the following purposes:

To improve customer service. The information you provide helps us respond to your customer service requests and support needs more efficiently.

To establish identity. When enrolling in courses.

To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site and resources. We may use the feedback you provide to improve our products and services.

To send periodic emails: We may use the email address to send them information and updates pertaining to their order. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Categories of personal data
In order to carry out these purposes we collect and obtain the following categories of personal data:
Depending on your purpose for visiting Train-to-TEFL, we collect data on but not limited to the following:
•    Name, date of birth
•    Contact information including, phone, email, and postal addresses
•    Employment information such as employment status and employment history
•    Diversity data (e.g. sex, age, ethnicity, disability)
•    Medical and health information, including allergies
•    Financial information i.e. bank/payment details
•    Information relating to contact preferences for marketing or survey
•    Photos or video media related to you, your activities within Train-to-TEFL or for publication of marketing materials or identification purposes.

Legal basis for processing
The legal basis for processing your personal information is
Except in the circumstances highlighted below, we process this information on the basis of our legitimate interests:

We have a legitimate interest in wishing to interact with you to manage and operate Train-to-TEFL effectively to ensure that the courses we provide, be they online or in a face-to-face classroom, are safe and secure for all persons. To be able to do so, we need to understand the details of who is using our services and to be able to communicate with them.

Where you have engaged with the commercial services provided by Train-to-TEFL  we will send you related information on the basis of our legitimate business interests. In doing so, we will offer you an opportunity to refuse marketing when your details are collected and in subsequent messages (by way of your own unsubscribe).

Where we are required by law or by our partners to hold certain records, then we collect and hold those records to comply with that legal obligation.

Information sharing/recipients

With the user’s permission, we share data with other learning providers and awarding bodies such as Trinity College London.

We may share personal information about you with the following types of organisations: when Train-to-TEFL receives a request from an appropriate body we may share your personal data for law enforcement purposes, i.e. for the purposes of the prevention, investigation, detection, or prosecution of criminal offenses or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security.

Data Transfers beyond European Economic Area (EEA)
We will only send your data outside the EEA:

  • with your consent, or
    •    to comply with a lawful and legitimate request, or
    •    if we use service providers or contractors in non-EEA countries.

If we do transfer your information beyond the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA.

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure an environment as possible for Users.

Data retention/criteria:

On Trinity CertTESOL courses we will retain your personal information such as copies of certification, CVs, and Identification for the period of a course until certification has been received / until any point you withdraw from a course.  This data will be deleted/ destroyed appropriately.

Email addresses and phone numbers will be kept for communication purposes indefinitely unless requested by you to delete them. 

Changes to this privacy policy

Train-to-TEFL has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By visiting Train-to-TEFL and accessing our services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our services. Your continued use of our services following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us

If you have any questions about this Privacy Policy or our practices, please contact Suzannah Redmond or Chris Kew (Directors)

 (+44) 07754239939